Refund Policy

We refund, no argument, when

• The reading failed to generate, arrived blank, or was cut off.
• You were charged more than once for the same reading.
• You were charged but never received access to the reading.
• The site was broken in a way that stopped you using what you paid for.

Write to us within 30 days, include your Stripe receipt, and we will refund in full.

Where it gets judgement-based

A reading is a piece of writing, delivered instantly and in full. We cannot un-deliver it, so we do not refund simply because the cards said something you did not want to hear, or because you disagree with the interpretation. If you genuinely feel the reading was incoherent or did not engage with your question, tell us what happened — we would rather refund you than have you feel cheated.

Your statutory rights

If you are a consumer in the UK or EU you normally have a 14-day right to cancel a digital purchase. Because the reading is generated and delivered the moment you pay, you are asked to consent to immediate performance at checkout, which waives that right once delivery is complete. This does not affect your rights if the product is faulty, and nothing here limits rights you have under mandatory local law.

How refunds are paid

Refunds go back to the original payment method through Stripe. Stripe typically takes 5–10 business days to return the funds, which is outside our control.

Before you file a chargeback

Please email us first. A chargeback costs us far more than the refund and takes longer for you. We have never refused a genuine request.